Counterfeit Notice

Counterfeit Warning

NOTICE TO CUSTOMERS ABOUT COUNTERFEIT TOA

The only way to be sure you're buying a genuine TOA product is to buy directly from a TOA authorized distributor, dealer or reseller.

We have recently learned of counterfeit TOA speakers, driver units and microphones manufactured illegally with TOA logo being sold by unauthorized distributors and resellers particularly in the East Asia region. Read on how to identify a fake TOA product.

While these products bear TOA logos, cost significantly lower than an original TOA product and can appear extremely similar to the genuine item at first glance, the quality, internal components and performance fail to meet our standards. These products may also fail to meet safety regulations for materials or workmanship. Please be warned that the use of counterfeit product(s) risk malfunction of the system and may damage the other equipment within the same setup.

HOW TO AVOID COUNTERFEITS

1. Purchase products only through our authorized distributors, dealers and resellers to avoid any counterfeits.

2. Beware of products offered to you at a greater discount than you normally would be able to obtain from the authorized distributors under the claim that seller have direct connection with TOA factories or dealers. Do not purchase from such suspicious sources both online or offline.

3. Do not purchase product when the packaging has been resealed, reused or tampered with in any way.

BRAND PROTECTION

We strike to deliver high-quality products to our customers hence we regard such products as infringement on our intellectual property rights and a violation of our registered trademarks.

We will not hesitate to issue warning letter, file petitions to the relevant authorities to condone the known offenders. Tougher actions and beyond, including further legal actions against such illegal counterfeiters and distributors will be carry out if deem necessary.

In addition, we would appreciate your understanding and support with regard to the following requests.

1. Please understand that we will not offer any quality assurance for products that have not been purchased through our authorized distributors, dealers or resellers.

2. Please note that TOA will accept no liability whatsoever for any damage cause to the entire or part of the system by the use of such counterfeit product(s) together with the genuine TOA product(s).

3. Please contact our sales representatives immediately if anybody tries to sell you any counterfeit or suspected counterfeit TOA products.

We would like to encourage you, our customers to join us to combat counterfeits by reporting known or suspected counterfeits to us by using the following email address: support@toa.com.sg. TOA appreciates your assistance in preventing the distribution of counterfeit products.

Thank you for reading this and for your support of our efforts to protect our customers from the negative experiences!

Read on how to identify a fake TOA product.

Note: If you wish to read the notice in other languages, please click here to view it in the available languages.